• Refund policy

Refund policy

Return Policy

We have a 7-day return policy: you have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unused, in its original packaging, and with your receipt or proof of purchase.

To start a return, email us at info@cosmadeals.com. Returns must be sent to:

3020 Michigan Avenue, Kissimmee, FL 34744

If your return is accepted, we'll send you instructions on how and where to send your package. You are responsible for providing the return shipping label. Items sent back without first requesting a return will not be accepted.

Exchanges

We do not accept exchanges.

Refunds

We'll let you know once we've received and inspected your return and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take extra time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@cosmadeals.com.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or wrong, so we can make it right.

Non-returnable items

  • Wigs and extensions
  • Tools and accessories
  • Sale items and gift cards

Payment, Refund and Chargeback Policy

This section explains how Cosma Deal's handles payments, refunds and chargebacks. By placing an order, you agree to it.

1. Payments and order confirmation

  • Orders must be paid in full before processing begins.
  • Orders are confirmed only after payment is authorized or verified.
  • We may cancel any order flagged as high-risk or fraudulent.

2. Refunds

  • Refund eligibility depends on the product purchased.
  • Approved refunds go to the original payment method or store credit, unless the law requires otherwise.
  • Refund requests must be made in writing within 7 days of receiving your order.
  • Shipping, processing and administrative fees are non-refundable where the law allows.

3. Chargebacks and payment disputes

A chargeback is when a customer asks their bank or card issuer to reverse a payment instead of contacting us. Please contact us first about any billing or order problem. Filing a chargeback without contacting us may result in your account being suspended and future orders being refused.

4. Invalid chargebacks

These are considered invalid:

  • Claiming an order was unauthorized after receiving order confirmation.
  • Claiming non-delivery when tracking shows the package was delivered.
  • Claiming you misunderstood payment terms that were shown at checkout.
  • Claiming dissatisfaction without first requesting a refund under this policy.

In these cases we will submit evidence such as order confirmation, payment records, IP address, timestamps and proof of delivery.

5. Chargeback fees

Where the law allows, chargeback fees charged by payment processors may be passed on to the customer, and we may seek to recover losses from fraudulent or bad-faith chargebacks.

6. Right to refuse service

We may refuse service to customers who repeatedly file chargebacks, abuse our refund policy, or act fraudulently.

7. Contact

Questions about payments, refunds or disputes? Please contact us before starting a chargeback.
Email: info@cosmadeals.com
Cosma Deal's, 3020 Michigan Avenue, Kissimmee, FL 34744