Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Cosma Deal’s. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping conditions.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your location, order size, and shipping method selected.

Estimated delivery times:

Canada

  • Standard Shipping: 3–8 business days

  • Express Shipping: 1–4 business days (where available)

United States

  • Standard Shipping: 5–10 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, customs processing, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email or SMS (if provided). You can use this number to monitor your shipment progress.

If your tracking information has not updated for several days, please allow additional time as carrier systems may experience delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to make changes. Any additional shipping costs required to resend the package may be the responsibility of the customer.

Lost, Stolen, or Delayed Packages

Cosma Deal’s is not responsible for packages that are confirmed as delivered by the shipping carrier.

If your package is marked as delivered but you cannot locate it:

  • Check with household members, neighbors, and your building management.

  • Contact the shipping carrier for further assistance.

  • Contact us if you need help opening a carrier investigation.

For packages lost during transit, we will work with the shipping carrier to assist in resolving the issue.

International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, brokerage fees, or import charges that may apply.

  • Customs delays are outside of our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged package and products

We will review your request and work with you to find a suitable solution.

Contact Us

If you have any questions regarding your shipment, please contact our customer service team:

Cosma Deal’s Customer Support
Email: [Your Email Address]
Phone: [Your Phone Number]

We appreciate your business and thank you for choosing Cosma Deal’s.